If dlvr.it is showing a timeout error for your feed but the feed loads fine when you open it in a browser, the two most likely causes are different — and easy to tell apart.
Step 1: Diagnose the problem
Open your feed URL directly in a web browser and note how it responds:
📸 [Screenshot: dlvr.it feed log showing a timeout error next to a feed entry — highlight the error message]
If the feed loads quickly in your browser: The feed itself is working fine. The issue is likely that dlvr.it's servers are being blocked by your feed's host. Jump to Fix: Unblock dlvr.it below.
If the feed loads slowly in your browser: The problem is with the server hosting the feed — it's taking too long to respond for everyone, not just dlvr.it. Jump to Fix: Slow server below.
Fix: Unblock dlvr.it
If your feed loads fast in a browser but times out in dlvr.it, the host server is likely blocking dlvr.it's requests. The most reliable fix is to whitelist dlvr.it using its user agent string.
Option 1 — Whitelist by user agent (recommended) Configure your server to allow requests from:
dlvr.it/1.0 (+http://dlvr.it/)
This is the most stable long-term solution, since the user agent string doesn't change.
Option 2 — Whitelist by IP address If your setup requires IP-based filtering, you can whitelist:
54.213.123.74
This IP address is subject to change. We recommend using the user agent string instead wherever possible.
Using Cloudflare? If your site is protected by Cloudflare, you'll need to create a custom security rule to allow dlvr.it through. See our guide: Cloudflare: Allow dlvr.it to access your RSS feeds.
Fix: Slow server
If the feed is slow or unresponsive in a browser too, the issue is with the server hosting the feed — not dlvr.it. In this case:
Contact the feed's host or server administrator and let them know the feed is responding slowly
If you control the server, check for performance issues, high load, or misconfigured caching
Once the server is responding reliably, dlvr.it will be able to fetch the feed normally
Related articles
How dlvr.it identifies itself and how to control feed access — user agent string, IP whitelisting, and robots.txt controls
dlvr.it Feed Fetcher — frequently asked questions — how Feed Fetcher works and what to expect
Cloudflare: Allow dlvr.it to access your RSS feeds — step-by-step Cloudflare custom rule setup
Still stuck? Reach out to our support teamwith your feed URL and the error you're seeing — we'll help you track it down.